Missy's Spice Shop offers many levels of shipping
• Flat Rate of $5.95 for all spices,herbs,teas,coffees,dips and botanicals
• For any orders that contain monin products also books, oils, bottles, jars or any product that is large or bulky there will be an additional charge on that item.
• Mainland United States and any where the Post office considers domestic.• Free shipping is for orders $50.00 or over without applicable taxes.Once products have shipped we can not give a refund for shipping we will replace items if damaged.Missy's Spice Shop does not receive any credit card info except the last four digits the approval number and what type of card used. So we can not access the info to process a partial refund. Thank you very much for your understanding.
For these promotions the products will be shipped by ground usually with USPS priority mail which usually takes 2-3 days,with a carrier of our choice,but we will email you the carrier and provide a tracking number if available.
We will strive to keep you informed of the progress of the package being shipped but once with the shippers it is beyond our control.We ship USPS priority mail.If you need faster service call us.
We try to ship as fast as possible but usually within 7-14 business days. Large order over $300.00 dollars may require a longer processing time.but will be shipped as soon as possible.Some custom orders that get special pricing may not fall under the Flat rate or Free Shipping dealit will be decided on at the time of order please call or email for wholesale orders.
If something is out of stock we may hold the order for a few extra days so we can fulfill the order.If it is out of stock at our suppliers then we will contact you so we may issue you a refund. If the order is a rush please give us a call to let us know.Thank you Missy.
Our website fulfillment hours are Monday through Friday from 8am-12pm CST.
Orders are normally shipped within as quickly as possible after they are placed unless placed after 12pm on Friday, Saturday and Sunday.
Because of order backlog on Orders made Friday after 2pm ,Sat and Sun orders may not be shipped until Tuesday. Sometimes due to weather or other emergencies or waiting for an item to fulfill an order shipments may take a few days extra. Our customers are our priority so every package goes out as quickly as possible.
Please take this into consideration when choosing your shipping method.
Refunds and Exchanges
Sorry, but we cannot accept returns or exchanges on food products if damage see below. Non-food merchandise can be refunded or exchanged with a receipt and in good condition within 10 days.
Please contact us at (931)570-2977 with any questions.
We also cannot refund shipping cost it is a service,if you return an online order we do not refund the shipping. We also cannot give a refund on any product that is damaged while being returned.
If an item is damaged during shipping, we require that you hold onto the package and all of the contents, including packaging materials, Then call the shop at 931-570-2977 within 48 hours .Take a picture and email it to us. Often times, the carrier will want to send someone to inspect it before paying a claim. Typically, we will issue a refund of the amount paid for the item,plus shipping paid for that item. Sometimes, though, we may replace the item(s), rather than issue a refund. If we don't receive a picture of the damage, we will not issue a refund or replacement for the item(s).
We reserve the right to amend any of shipping fulfillment times and refunds at our discretion. Thank you for your support and patronage.
All the photo's for the products may not exactly represent product due to our items being a natural product and different lighting and products can vary in color from batch to batch.We use stock photos that most closely resembles the product,we sell but it may vary to be pleasing to the eye and enhance the product for display purposes.So your product may be different.
Allergen Info: Due to the fact that our products are sourced from all over the world and many countries do not have allergen regulations as the US does. Also many of our importers and packaging companies deal in many products that we may not be aware of.We cannot guarantee that our products have or have not come into contact with wheat,eggs,soy,dairy,tree nuts,peanuts or any other allergen components.
Missy's Spice Shop will label our products with allergen info we are aware of. We do carry a few products that have wheat,dairy,soy. If you have any questions please call our shop.We also label our products with everything that we know that is in a product.
Any orders with e-checks will be shipped as soon as possible after we are messaged that they have cleared. This can add 3-8 business days to the shipping times so it can clear.
We do not ship Internationally, So If you order something online and put pick up in shop and pay then want it shipped out of Country you pay the shipper and either you pick it up or have the shipper pick it up. Once picked up you approved the delivery there is no refund.
If ordering by phone and doing a custom order we do not offer refunds also the shipping Times will vary up to 15-20 days additional depending on the custom order. The shipping above for International orders is the same as above. If we accept payment for Shipping as a service to you we are not responsible for any damage,lost,stolen,fraud if you choose the carrier it is for you to sort out with the carrier you chose. Also all phone orders over $300.00 Will require additional ID emailed to process the order including Official Picture Id with matching billing address on Credit Card. If a refund Is approved on any large order it may take upto 30days to issue.
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